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Frequently Asked Questions - CLD Volunteering

FAQs - CLD Volunteering

There is no central budget for volunteer expenses, therefore you must speak to your Area CLD Team Manager to ensure expenses can be paid before recruiting a new volunteer.  You can discuss whether you would like to reimburse your volunteer with cash, or whether you would like to issue a bus ticket. Arrangements for these are made at local area level. Travel expenses claims are up to the maximum daily amount of the equivalent of the Fife Day Rider bus ticket (currently £8.40) and any subsequent parking costs.  Volunteers can claim car running expenses up to the Day Rider limit, calculated at the standard staff rate (currently £0.45 per mile).  Where the person volunteering is unable to use public transport due to disability, we are able to pay mileage costs (£0.45 per mile) without the Day Rider limit.

A reference can be requested from anyone who knows the volunteer, with the exception of family members. We would encourage the link worker to explore this topic with the potential volunteer and discuss possibilities.

The Link Worker may provide a reference if no other referees can be found. 

We request two references, which can take varying lengths of time to be returned by referees. The volunteer cannot be approved until two satisfactory references have been returned. If a PVG is required, this is processed by Disclosure Scotland, and we have no control over the length of time this takes.

We have recently amended the process to allow Link Workers the option to request a reference for a volunteer and submit the completed reference form to the Volunteer Admin Team with the application paperwork. This will mean less waiting time before approval. Please see section 5.3.3 of the Volunteer Framework for more information about this process.

If you prefer not to request references, the best thing you can do is ensure all the information is completed on the Volunteer Working Agreement, email addresses are given for references if possible and all paperwork is complete and in place for PVG forms before passing the information to the Volunteer Admin team.

The PVG paperwork is now held locally. When you request a PVG application form, you will also receive Guidance notes or you can access the notes online at the Disclosure Scotland website. These notes are prepared by Disclosure Scotland and will provide all of the information you need to complete the application form. If you have any questions that are not answered in this guidance note, you can contact your Area CLD Team Manager or HR Direct (VOIP 2000).

The volunteer application form is a standard template used across all of Fife Council, therefore we are unable to make any changes. We have passed this request on to the Volunteer Policy Group.

A good recruitment and induction process should allow you the chance to get to know the volunteer. If they are not suitable it is better to be honest that this is not the right placement for them. You can direct them to Fife Voluntary Action who will help them find a volunteer placement that is more suitable for them. Completion of the Working Agreement and Induction will mean you have these documents to refer to if the volunteer is behaving in a way that is not acceptable in the role.

No. These are two different forms, with different purposes. The Volunteer Working Agreement is a part of the official Fife Council volunteer recruitment paperwork, which allows the volunteer to agree that they want to progress their application, based on the information given. The Induction booklet allows us more time to discuss their particular volunteer role.

The move from learner to volunteer is a very important one, and by providing a comprehensive induction we are helping set the volunteer up for a positive transition in to volunteering with us. The induction aims to provide the volunteer with everything we think they will need to know, to ease any anxieties, increase their understanding of both CLD and the role they will play within CLD, what the expectations are on both sides, and will provide them with specific information relevant to their individual role. The induction also gives us a good starting point to refer back to if, for any reason, the volunteering experience doesn’t turn out as positively as we would hope.

There are a number of training programmes provided across Fife that volunteers can access. This includes local CBAL programmes, Health Improvement Team training and Fife Voluntary Action training. Volunteers can also access training through the CLMS system. To book a place for a volunteer on a CLMS course please contact Laura Welsh. Please note that should sessions become oversubscribed, staff will always be given priority. We do not have a budget for volunteer training so we cannot offer volunteers places on courses on CLMS that have a cost attached.

We have listed these providers in the Weblinks section under Training.

Volunteer development time should be recorded by the Link Worker. Volunteering hours will be recorded in accordance with local procedures in the same way in which the learner's hours are recorded (e.g. business support staff, link worker). For further support or guidance in using Cognisoft please refer to the Cognisoft Users Guide or contact Avril Guild or Laura Pearson.